The shipping date provided by the Company is an estimate and the actual shipping date may vary for all orders. Commencement of shipping is subject to change without notice to you. You are responsible to pay all shipping charges to the address you provide based on our listed shipping charges. You are responsible to pay any additional taxes or fees, such as VAT, GST, import taxes, and customs duties. If shipping costs are determined to be higher than the shipping costs assessed at the time of purchase, the Company may, inits sole discretion, require you to pay additional shipping fees or cancel your purchase
You may ask for a refund at any time from the day you made the pre-order. A refund may be issued by emailing support@mudra-band.com.
You can return your Mudra Band (the “Product”) for a full refund, less return shipping costs, for any reason by notifying us of your return request no later than 30 days following the date of shipping (the “Cancellation Period”).
Unfortunately, we cannot offer a refund or exchange once the Cancellation Period has ended. To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging and include any promotional merchandise or other material supplied with the Product. We require a receipt or proof of purchase, an RMA number (Return Merchandise Authorization) and your return-shipping address. To receive an RMA number, please contact support@mudra-band.com. You must return your Product within 14 days following the day on which you receive your RMA number.
For international customers: in the event that you refuse to take delivery of your purchased Product due to non-payment of duties and/or taxes (and/or similar charges), you will be held responsible for the shipping and handling costs relating to the delivery (both ways) of the Product. Wearable Devices will deduct the shipping and handling costs from any refund due to you.
